Cognito Motorsports, Inc. hereinafter “Cognito,” warrants to the original retail purchaser, that its suspension products are free from workmanship and material defects for as long as the purchaser owns the vehicle on which the product(s) were originally installed. This warranty will be void if any modifications are made to the components, including alterations to the surface finish, i.e.; painting, powder coating, plating, and/or welding, or if they are improperly installed. Cognito truck suspension products are not designed nor intended to be installed on “competition” vehicles used in race applications, stunt or exhibition purposes that are outside of the intended operating conditions specified by the manufacturer. Racing and competition are defined as any contests between two or more vehicles; or vehicles competing individually on off road circuits in timed events (whether or not such contests are for an award or prize).
This warranty does not include coverage for police or taxi vehicles, race vehicles, or vehicles used for government or commercial purposes, and the warranty does not cover Cognito products sold outside of the USA. Cognito’s obligations under this warranty are specified and applied at its sole discretion, and warranty coverage is limited to repair or replacement of the defective product(s). Any and all costs of removal, installation or reinstallation; freight charges, incidental or consequential damages associated with the covered products are expressly excluded from this warranty.
The following items are exempt from Cognito limited warranty coverage: bushings, bump stops, tie-rod ends (and Heim joints) and limiting straps. These parts are “consumables” and designed to wear as a normal part of their duty cycle, therefore they are not considered defective when worn. The aforementioned products are warrantied separately against defects in workmanship, for 60 days from the date of purchase. As a condition of warranty validation, respective Cognito suspension components must be installed as a complete system (not combined with non-Cognito hardware or ancillary parts). Any substitutions or omission of required components will void the warranty. Some minor cosmetic wear and imperfections may occur to parts during shipping, which is not covered under this warranty. This limited warranty does not apply to any components that have been subject to collision damage, negligence, alteration, abuse, or misuse, and coverage does not extend to products manufactured by third-party companies. We reserve the right to supersede, discontinue, or change the design, finish, part number and/or application of Cognito parts when deemed necessary, without notice.
Please file your warranty claim through our online submission form:
Product returns will not be accepted without prior written approval from an authorized Cognito representative. All products being returned must be shipped via trackable, prepaid freight. Returned products are subject to a 25% percent restocking fee. The eligible return period for products purchased directly from Cognito is 30 days from the verified date when the product(s) were originally received by the purchaser.
Product Safety Advisory
The installation of Cognito steering and suspension components will modify your vehicle’s original factory equipment and geometry, which may cause it to handle differently than a stock (unaltered) vehicle. Installation of these components is not intended to strengthen nor to reinforce the vehicle’s frame, nor are they designed to increase rollover protection. It is necessary to periodically inspect all suspension and drivetrain components for proper attachment, torque specifications, operation, and for any potential unusual wear or damage. Installation of these parts will modify the height of the vehicle and may raise the center of gravity. Modifying vehicle height combined with off road operation may increase your vehicle’s susceptibility to rollover conditions, which may cause serious injury or death. Many states regulate allowable vehicle height modifications, and it is your responsibility to know and comply with the legal requirements specified by the laws where you reside. Modifications to your vehicle’s ride height may also affect the ride quality, driver input response, trackability and handling, and wear to your vehicle’s suspension components and tires.
Specific Item Warranty Conditions
Option 1. Return your Cognito tie-rod(s) to us for inspection. Once inspected if the parts are deemed warrantable we will repair or replace the components that we deem “covered” by the warranty, and ship them back to you (note: shipping to or from Cognito is not covered by the warranty).
Option 2. You can purchase new replacement tie-rod(s) from us, then once you receive them and swap them out, you can send the original tie-rod(s) back to us for inspection. Once inspected if the tie-rod(s) are deemed “defective” we will credit you the cost of the replacement tie-rod(s) (note: shipping is not covered by the warranty).
Option 1. Return your Cognito ball joint(s) to us for inspection. Once inspected if the parts are deemed warrantable we will repair or replace the components that we deem “covered” by the warranty, and ship them back to you (note: shipping to or from Cognito is not covered by the warranty).
Option 2. You can purchase new replacement ball joint(s) from us, then once you receive them and swap them out, you can send the original ball joint(s) back to us for inspection. Once inspected if the ball joint(s) are deemed “defective” we will credit you the cost of the replacement ball joint(s) (note: shipping is not covered by the warranty).