Shock Absorber Technician

Overview: The Shock (Absorber) Technician is responsible for managing the shock tuning, maintenance and rebuild work production in the Cognito Performance Shop.


Minimum of two years of experience rebuilding and re-valving performance automotive and powersports shock absorbers. Technical knowledge of FOX, King and Bilstein shock products a plus. Must be proficient at troubleshooting, disassembly, reassembly and dyno testing shock absorbers. This position requires exceptional mechanical skills, attention to detail and the ability to produce mistake-free results under pressure. Customer service, time and project management skills are an absolute requirement, along with the ability to contribute to a team workflow and work cooperatively with all departments to produce an uncompromised customer service experience.


  • Advance technical knowledge, skill and experience rebuilding, reworking, re-valving, mounting and dyno testing a broad range of off-road shock absorbers.
  • Accurate and efficient order entry and data management skills and ability to understand and execute detailed instructions.
  • Advanced computer skills, with the ability to read technical drawings/engineering documents, and to create and manage service order/invoicing operations.
  • Proficient building and working with Excel spreadsheets and using databases for part searches and mining technical specifications.
  • Must be honest, trustworthy, self-starting with an exemplary work ethic and communication skills.
  • Capable of standing long periods of time and lifting up to 50lbs. without assistance.
  • Technical knowledge of vehicle suspension and exceptional mechanical skills working with tolerances.
  • Dependable, accountable team player, driven to achieve excellence on a consistent basis.
  • Excellent time and project manage skills, with ability to drive projects and make deadlines without compromising safety or quality.
  • Professional customer service skills, with the ability to interface with clients and accurately and efficiently prescribe scope of work, estimated costs and turnaround times.


  • Ensure efficient management and execution of the shock absorber department workflows.
  • Manage the scheduling and execution of retail and internal shock work, including planning, preparation and advance parts ordering.
  • Establish professional cross department communication that promotes teamwork and efficient effective work production with engineering, sales and accounting teams.
  • Strive to achieve customer satisfaction through all facets of your department operations, for both internal and external stakeholders.
  • Performs all mechanical work with the utmost consideration to quality and safety, utilizing industry best standards and practices.
  • Must learn the proper operation of all machines in the work area.
  • Ensures that all replacement parts meet specifications and tolerances prior to final assembly.
  • Quality inspects all work performed to ensure that it passes all functionality and finish appearance standards.
  • Maintains a clean workstation and cleans-up production areas as required.
  • Ensures compliance and safety of all activities within the organization standards and policies.
  • Performs all other duties and responsibilities as assigned.

Salary DOE

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Must be able to lift and carry up to 70 lbs.
  • Occasionally ascends/descends a ladder and stairs
  • Must be able to stoop, crawl, kneel and maneuver around parts and equipment

Other Duties

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Cognito Motorsports, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cognito complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Cognito expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cognito’s employees to perform their job duties may result in discipline up to and including discharge.Salary DOE