Cognito Motorsports FAQ

  1. Cognito Limited Lifetime Warranty
    1. Warranty
    2. Return Policy
    3. Product Safety Advisory
    4. Specific Item Warranty Conditions
  2. Privacy Policy
    1. Your Consent:
    2. What information do we collect?
    3. What do we use your information for?
    4. Third Party Links:
    5. How do we protect your information?
    6. Gift Certificates Policy
    7. Do we use cookies?
    8. Do we disclose any information to outside parties?
    9. Children’s Online Privacy Protection Act Compliance:
    10. Changes to our Privacy Policy:
    11. California Online Privacy Protection Act Compliance:
  3. Shipping & Returns
  4. FAQ
    1. WHY IS THE LISTED REAR LIFT HEIGHT LESS THAN THE FRONT?
    2. WHICH DIRECTION SHOULD THE SHIMS ON MY LEAF SPRINGS FACE?
    3. WHAT WHEEL AND TIRE PACKAGES FIT AFTER I INSTALL MY LIFT KIT?
    4. WHAT IS OFFSET?
    5. WHAT IS A LIFTED TRUCK?
    6. WHAT DOES A LEVELING KIT DO?
    7. MY STEERING WHEEL SHAKES OR SHIMMY’S? OR WHEN I HIT A BUMP THE TRUCK GETS OUT OF CONTROL (AKA THE DEATHWOBBLE)?
    8. I JUST INSTALLED YOUR LEVELING SYSTEM...DO I NEED TO ALIGN THE TRUCK?
    9. I AM INSTALLING YOUR UPPER CONTROL ARMS...DO I MOUNT THE BALL JOINT TO THE TOP OF BOTTOM OF THE CONTROL ARM POCKET?
    10. HOW WILL LIFTING MY TRUCK AFFECT MY DRIVESHAFTS?
    11. HOW WILL I KNOW WHAT SHIPPING METHOD WAS USED, AND HOW DO I TRACK MY SHIPMENT?
    12. HOW OFTEN SHOULD I CHECK OVER MY SUSPENSION?
    13. HOW LONG WILL MY STOCK STEERING COMPONENTS LAST?
    14. HOW LONG DOES IT TAKE FOR COGNITO TO SHIP MY ORDER?
    15. HOW IS VEHICLE RIDE HEIGHT MEASURED?
    16. HOW DO I DETERMINE WHICH KIT I NEED TO LEVEL MY TRUCK?
    17. HOW DIFFICULT IS INSTALLING MY LIFT KIT?
    18. DOES THE TRUCK NEED AN ALIGNMENT AFTER INSTALLING A LIFT KIT?
    19. DO YOU OFFER A SYSTEM FOR THE 2014-2018 1500 TRUCKS/SUV'S WITH MAGNERIDE OR QUADRASTEER?
    20. DO LIFT KITS AFFECT HANDLING AND BRAKING?
    21. CAN I USE THIS KIT ON TOP OF ANOTHER SUSPENSION LIFT KIT?
    22. CAN I PURCHASE FROM YOU DIRECT, OR DO I NEED TO PURCHASE PARTS THROUGH A DEALER?
    23. AM I GOING TO NEED TO RE-GEAR MY TRUCK AFTER IT'S LIFTED?
    24. SHOULD I BUY BLOCKS, SPRINGS, OR ADD-A-LEAFS IN THE REAR?
  5. Terms of Use
    1. WEBSITE TERMS
    2. ONLINE ORDERS
    3. GENERAL PROVISIONS

Cognito Limited Lifetime Warranty

Q: Warranty

Cognito Motorsports, Inc. hereinafter “Cognito,” warrants to the original retail purchaser, that its suspension products are free from workmanship and material defects for as long as the purchaser owns the vehicle on which the product(s) were originally installed. This warranty will be void if any modifications are made to the components, including alterations to the surface finish, i.e.; painting, powder coating, plating, and/or welding, or if they are improperly installed. Cognito truck suspension products are not designed nor intended to be installed on “competition” vehicles used in race applications, stunt or exhibition purposes that are outside of the intended operating conditions specified by the manufacturer. Racing and competition are defined as any contests between two or more vehicles; or vehicles competing individually on off road circuits in timed events (whether or not such contests are for an award or prize).
This warranty does not include coverage for police or taxi vehicles, race vehicles, or vehicles used for government or commercial purposes, and the warranty does not cover Cognito products sold outside of the USA. Cognito’s obligations under this warranty are specified and applied at its sole discretion, and warranty coverage is limited to repair or replacement of the defective product(s). Any and all costs of removal, installation or reinstallation; freight charges, incidental or consequential damages associated with the covered products are expressly excluded from this warranty.
The following items are exempt from Cognito limited warranty coverage: bushings, bump stops, tie-rod ends (and Heim joints) and limiting straps. These parts are “consumables” and designed to wear as a normal part of their duty cycle, therefore they are not considered defective when worn. The aforementioned products are warrantied separately against defects in workmanship, for 60 days from the date of purchase. As a condition of warranty validation, respective Cognito suspension components must be installed as a complete system (not combined with non-Cognito hardware or ancillary parts). Any substitutions or omission of required components will void the warranty. Some minor cosmetic wear and imperfections may occur to parts during shipping, which is not covered under this warranty. This limited warranty does not apply to any components that have been subject to collision damage, negligence, alteration, abuse, or misuse, and coverage does not extend to products manufactured by third-party companies. We reserve the right to supersede, discontinue, or change the design, finish, part number and/or application of Cognito parts when deemed necessary, without notice.

Q: Return Policy

Product returns will not be accepted without prior written approval from an authorized Cognito representative. All products being returned must be shipped via trackable, prepaid freight. Returned products are subject to a 25% percent restocking fee. The eligible return period for products purchased directly from Cognito is 30 days from the verified date when the product(s) were originally received by the purchaser.

Q: Product Safety Advisory

The installation of Cognito steering and suspension components will modify your vehicle’s original factory equipment and geometry, which may cause it to handle differently than a stock (unaltered) vehicle. Installation of these components is not intended to strengthen nor to reinforce the vehicle’s frame, nor are they designed to increase rollover protection. It is necessary to periodically inspect all suspension and drivetrain components for proper attachment, torque specifications, operation, and for any potential unusual wear or damage. Installation of these parts will modify the height of the vehicle and may raise the center of gravity. Modifying vehicle height combined with off road operation may increase your vehicle’s susceptibility to rollover conditions, which may cause serious injury or death. Many states regulate allowable vehicle height modifications, and it is your responsibility to know and comply with the legal requirements specified by the laws where you reside. Modifications to your vehicle’s ride height may also affect the ride quality, driver input response, trackability and handling, and wear to your vehicle’s suspension components and tires.

Q: Specific Item Warranty Conditions

Inner Tie-rods: Option 1. Return your Cognito tie-rod(s) to us for inspection. Once inspected if the parts are deemed warrantable we will repair or replace the components that we deem “covered” by the warranty, and ship them back to you (note: shipping to or from Cognito is not covered by the warranty).
Option 2. You can purchase new replacement tie-rod(s) from us, then once you receive them and swap them out, you can send the original tie-rod(s) back to us for inspection. Once inspected if the tie-rod(s) are deemed “defective” we will credit you the cost of the replacement tie-rod(s) (note: shipping is not covered by the warranty).
Ball Joints: Option 1. Return your Cognito ball joint(s) to us for inspection. Once inspected if the parts are deemed warrantable we will repair or replace the components that we deem “covered” by the warranty, and ship them back to you (note: shipping to or from Cognito is not covered by the warranty).
Option 2. You can purchase new replacement ball joint(s) from us, then once you receive them and swap them out, you can send the original ball joint(s) back to us for inspection. Once inspected if the ball joint(s) are deemed “defective” we will credit you the cost of the replacement ball joint(s) (note: shipping is not covered by the warranty).

Privacy Policy

Q: Your Consent:

By using our site, you consent to our websites privacy policy.

Q: What information do we collect?

We collect information from you when you place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Q: What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature.
To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Q: Third Party Links:

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Q: How do we protect your information?

\We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Q: Gift Certificates Policy

By purchasing or using a gift certificate issued by Cognito Motorsports you agree to these terms and conditions:

• Cognito Gift Certificates redeemable toward purchases directly through Cognito by phone order only between working hours (Monday – Friday 8:00AM – 5:00PM PST, check Holiday hours for exceptions). For our live order desk call (866) 426-4648.

• Cognito Gift Certificates do not expire.

• Cognito Gift Certificates are refundable to the purchaser only (within 30 days of purchase).

• Any gift certificate balance with a cash value of less than $10 is redeemable in cash for its cash value.

• Cognito Gift Certificates must be used to purchase goods - not valid for purchase of additional gift certificates.

• If an order exceeds the amount of the recipient's gift certificate, the difference must be paid with a credit card or other accepted payment method.

• Cognito Gift certificates and their use are subject to our general Terms of Use and Privacy Policy, and the governing laws of the state of California.

• Cognito is not responsible for lost or stolen gift certificates.

• Please contact Customer Service with any questions.

Q: Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Q: Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our, or other’s rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Q: Children’s Online Privacy Protection Act Compliance:

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Q: Changes to our Privacy Policy:

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
Rev. 1 – These Policies were last modified on August 2018

Q: California Online Privacy Protection Act Compliance:

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

FAQ

Q: WHY IS THE LISTED REAR LIFT HEIGHT LESS THAN THE FRONT?

The majority of factory pickups set about two inches high in the rear when empty. This is so the truck's rear end will not be excessively low when the truck is loaded. With most people that lift their trucks and SUVs, towing and load carrying is not a priority - lifted performance, tire clearance, and vehicle "look" are the primary issues, especially when a “more level” stance is desired, and extra room is needed at the front, so the tires can clear the fenders when turning. Also, a more even front-to-rear attitude improves an unloaded vehicle's weight distribution which generally improves its handling when not carrying a load. Note, on most applications you have the option of altering rear lift height and /or method.

Q: WHICH DIRECTION SHOULD THE SHIMS ON MY LEAF SPRINGS FACE?

On vehicles with leaf springs mounted over the axles, the fat or tall part of the shim should face towards the bumper (i.e. the tall part of the shim on the rear leaf spring should face the rear bumper) On vehicles with the leaf springs mounted under the axle, the fat or tall part of the shim should face towards the center of the vehicle.

Q: WHAT WHEEL AND TIRE PACKAGES FIT AFTER I INSTALL MY LIFT KIT?

With all the different tire, wheel and wheel offsets available we recommend you check with your installer for specifics, but typically we have a max approved tire diameter listed on our site with your kit.

Q: WHAT IS OFFSET?

Wheel offset is the measured distance between the hub mounting surface and the center line of the rim. Offset determines how far the wheel will stick out past the hub. The more negative the offset the farther the wheel will be positioned outside the fender. The more positive the offset the farther the wheel will be positioned inside the fender. It is important to mention that the more negative the offset the more lift that will be required. Generally high negative offset wheels, -44 and -76, are only available in wider applications such as 12-14” respectively.

Q: WHAT IS A LIFTED TRUCK?

A lifted truck is a truck with modified suspension that sits higher off the ground than the stock truck. Lift kits add ground clearance and let you fit larger wheels and tires for better off-road performance, raised stance, and improved driving visibility.

Q: WHAT DOES A LEVELING KIT DO?

A leveling kit raises the front of a stock truck, so its body sits level (fully horizontal) to the ground. Leveling kits are needed because factory trucks are often lowered in the front to reduce drag and raise fuel economy. Many drivers prefer the look of a leveled truck.

Q: MY STEERING WHEEL SHAKES OR SHIMMY’S? OR WHEN I HIT A BUMP THE TRUCK GETS OUT OF CONTROL (AKA THE DEATHWOBBLE)?

This answer could take all day but the simplest answer is…Do not ignore this problem!!! Death wobble can start from something as simple as tire balance, but it could also be something getting ready to come apart. Loose tie rods, ball joints, wheel bearings, improper alignment, bad steering stabilizer, all of this can cause these symptoms, but a quick check can tell you for sure.

Q: I JUST INSTALLED YOUR LEVELING SYSTEM...DO I NEED TO ALIGN THE TRUCK?

Yes, please refer to your installation instructions.

Q: I AM INSTALLING YOUR UPPER CONTROL ARMS...DO I MOUNT THE BALL JOINT TO THE TOP OF BOTTOM OF THE CONTROL ARM POCKET?

Please refer to your instructions. Each control arm has different requirements.

Q: HOW WILL LIFTING MY TRUCK AFFECT MY DRIVESHAFTS?

Driveline correction is incorporated into virtually all Cognito lift kits. Our rear lift blocks are either tapered or flat, depending on application, to address driveshaft angle. In certain applications, relocated differentials, are re-timed for proper angle, and to restore shaft spline engagement. With lifts over 6” longer driveshaft’s may be required; review the product’s installation instructions or give one of our tech’s a call for exact fitment requirements.

Q: HOW WILL I KNOW WHAT SHIPPING METHOD WAS USED, AND HOW DO I TRACK MY SHIPMENT?

We use a UPS for smaller shipments, and you are provided their usual service options (Ground, Second Day Air, etc.) at checkout. Heavier shipments are shipped via the appropriate truck freight carries for your geographical region. The tracking number will identify the truck freight carrier.

Q: HOW OFTEN SHOULD I CHECK OVER MY SUSPENSION?

After the first 100 miles on a new install, but after that we recommend at least a yearly lift evaluation. Catching a potential problem before it happens can save you thousands in repair costs or maybe even save your life.

Q: HOW LONG WILL MY STOCK STEERING COMPONENTS LAST?

Most steering parts are considered “consumable” components (designed to wear out and be replaced, in sacrifice to save other more substantial related components. Check with a professional mechanic or refer to your owner’s manual for specifics. Cognito suggests having suspension and steering parts checked by a professional four-wheel drive, lift shop or mechanic at least once a year.

Q: HOW LONG DOES IT TAKE FOR COGNITO TO SHIP MY ORDER?

If the product is in inventory and on the shelf, we strive to ship all orders within 48-72 hours.

Q: HOW IS VEHICLE RIDE HEIGHT MEASURED?

There are two preferred points to measure vehicle ride height. Both measurements should be taken on a level flat surface. One is at the center of the fender well to the ground. The other is at the bump stop to the axle housing or frame.

Q: HOW DO I DETERMINE WHICH KIT I NEED TO LEVEL MY TRUCK?

The ride height of each vehicle varies due to the condition and trim model of the vehicle. The most optimal way to determine which kit you require to level your truck is to park your vehicle on a level ground and take a tape-measure to measure the distance from the ground to the top center of the fender arch. Take the measurements for both the rear and front and then subtract the two numbers. This is about the amount you will need in order to perfectly level your vehicle.

Q: HOW DIFFICULT IS INSTALLING MY LIFT KIT?

Gauge complexity by reviewing the product’s installation instructions and installation notes, viewable from its landing page.

Q: DOES THE TRUCK NEED AN ALIGNMENT AFTER INSTALLING A LIFT KIT?

In most cases, Yes. When you raise your vehicle with a lift kit or leveling kit, you have made changes to the frontend geometry (toe, caster, and camber). While these changes vary by degree in specific year, make and models, these changes need to be addresses. It is usually more noticeable when you add taller, wider tires and wheels. Re-alignments should be part of your regular maintenance regimen to ensure proper handling and tire wear. For vehicle-specific information, review the product’s installation instructions.

Q: DO YOU OFFER A SYSTEM FOR THE 2014-2018 1500 TRUCKS/SUV'S WITH MAGNERIDE OR QUADRASTEER?

No, unfortunately we do not offer Magneride or Quadrasteer compatible system at this time.

Q: DO LIFT KITS AFFECT HANDLING AND BRAKING?

In a word, Yes. Lift kits radically transform how your vehicle drives, both off-road an on. ... Plus, it will take more time to stop your vehicle after you've installed taller tires and heavier wheels.

Q: CAN I USE THIS KIT ON TOP OF ANOTHER SUSPENSION LIFT KIT?

Our suspension lift kits are designed and tested to work with factory suspension components ONLY and should never be used on any vehicles with a suspension lift kit already installed. However, our suspension lift kits can be used in conjunction with a body lift.

Q: CAN I PURCHASE FROM YOU DIRECT, OR DO I NEED TO PURCHASE PARTS THROUGH A DEALER?

We can absolutely sell you the parts direct. Or, if it is more convenient for you to source them through a dealer, that is ok as well.

Q: AM I GOING TO NEED TO RE-GEAR MY TRUCK AFTER IT'S LIFTED?

The lift kit typically has no correlation to the gear ratio however the new oversized tire you choose could. Be sure to check with your local professional installer on gear recommendations.

Q: SHOULD I BUY BLOCKS, SPRINGS, OR ADD-A-LEAFS IN THE REAR?

Most suspension lifts come standard with rear lift blocks. We usually prefer to use blocks on daily drivers that only see occasional off-road use or towing because they maintain the factory ride quality. If you off-road your vehicle on a weekly basis or routinely tow heavy loads, then lift springs may be a better option.

Terms of Use

Q: WEBSITE TERMS

1.1 LINKS. Links may be established on Cognito’s website to those owned by third parties. Cognito does not control any such third-party websites and is not responsible for any damages you may suffer from using such third-party websites.
1.2 UPDATES. The content in this website is for your general information and use only, and this website is subject to change without notice.
1.3 ERRORS & OMISSIONS. While we have made every attempt to ensure that all the information contained in this site is accurate and correct, Cognito Motorsports will not be held responsible for any errors or omissions in the content of the site. The information presented here is for general information purposes only, and is provided on an "as is" basis, with no guarantees of completeness, or accuracy, and without warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantablility, fitness for a particular purpose, uninterrupted access and/or non-infringement. Furthermore, this site can contain information that may change over time and should not be assumed to be complete or timeless. Any reliance you place on such information is therefore strictly at your own risk.
1.4 INTELLECTUAL PROPERTY. All trademarks, service marks, trade names, logos, and product names of Cognito used on this website are trademarks or registered trademarks of Cognito.
The entire content included in this website, including but not limited to the text, graphics, images, and code, as well as any individual images or photographs, are copyrighted and are the exclusive property of Cognito.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
  • You may print or download extracts for your personal and non-commercial use only.
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
  • You may not, except with our express written permission, distribute or commercially exploit the content; nor may you transmit it or store it in any other website or other form of electronic retrieval system.

1.5 FEEDBACK. When you submit ideas, suggestions, documents, or proposals (collectively, “Feedback”) to Cognito through our “Contact Us” web page, you represent, warrant, and agree that: (a) your Feedback does not include confidential or proprietary information; (b) if we so choose, Cognito may use and disclose your Feedback in any way; and (c) Cognito has no obligation to pay or reimburse you for your Feedback or our use of your Feedback.
1.6 PRIVACY POLICY. Cognito collects personal information when you register with Cognito and when you visit Cognito’s website. When you register, Cognito asks for information such as your name, address, phone number, and email address. Cognito will also need your credit card information for any online purchases.
Cognito uses this information to customize the advertising and content you see, fulfill your requests for products and services, to improve your web experience with Cognito by enabling you to obtain a faster checkout for purchases, and to opt-in to receive occasional emails, which provide you with the latest information regarding Cognito and its products. You may, upon placement of an order, opt to allow Cognito to save the information for a speedier checkout process the next time. This information is then stored only for the purposes of faster checkout and is not used for any other purpose.
Cognito does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you have requested and where such information is required by law, via a subpoena, court order, or other legal process, or to establish our legal rights or defend against legal claims.

Q: ONLINE ORDERS

2.1 APPLICABILTIY OF THIS SECTION. If you purchase a product from Cognito’s website, you agree to the additional terms and conditions set forth in this Section 2.
2.2 ACCEPTANCE/SOLE TERMS. The provisions set forth in these Terms and Conditions constitute all of the terms and conditions of your order/contract with Cognito. Cognito’s acceptance and shipment of your order is expressly made conditional on your assent to these Terms and Conditions. Any and all terms, conditions, or provisions specified by you in your purchase order or otherwise (whether oral, typed, written, or printed) that in any way change, modify, differ from, or add to these Terms and Conditions, or Cognito’s quotation, order acknowledgement or invoice, or any contract between Cognito and you, are null and void and of no effect, even if (i) Cognito does not expressly object to such terms, conditions, or provisions or (ii) such terms, conditions, or provisions are specified subsequent to such other documents. You are hereby put on notice that no terms additional to or deviating from these Terms and Conditions will become part of the contract unless and until written acceptance of such additional or deviating terms, signed by an authorized officer of Cognito, has been issued to you. Your acceptance of any materials, goods, or products supplied by, or on behalf of, Cognito will, without limitation, constitute acceptance of these Terms and Conditions.
2.3 PAYMENT TERMS. We accept: VISA, Master Card, and Discover. The Charge for credit card purchases will appear on your Credit Card Statement as: Cognito Motorsports, Inc.
2.4 PRICING. Due to the dynamic nature of the cost of raw materials and manufacturing, our prices are subject to change without prior notice. In case of discrepancies between the posted and then current prices, we will inform the customer prior to processing the charges.
2.5 LIMITED LIFETIME WARRANTY. Cognito Motorsports, Inc. hereinafter “Cognito,” warrants to the original retail purchaser, that its suspension products are free from workmanship and material defects for as long as the purchaser owns the vehicle on which the product(s) were originally installed. This warranty will be void if any modifications are made to the components, including alterations to the surface finish, i.e.; painting, powder coating, plating, and/or welding, or if they are improperly installed. Cognito truck suspension products are not designed nor intended to be installed on “competition” vehicles used in race applications, stunt or exhibition purposes that are outside of the intended operating conditions specified by the manufacturer. Racing and competition are defined as any contests between two or more vehicles; or vehicles competing individually on off road circuits in timed events (whether or not such contests are for an award or prize).
This warranty does not include coverage for police or taxi vehicles, race vehicles, or vehicles used for government or commercial purposes, and the warranty does not cover Cognito products sold outside of the USA. Cognito’s obligations under this warranty are specified and applied at its sole discretion, and warranty coverage is limited to repair or replacement of the defective product(s). Any and all costs of removal, installation or re-installation; freight charges, incidental or consequential damages associated with the covered products are expressly excluded from this warranty.
The following items are exempt from Cognito limited warranty coverage: bushings, bump stops, tie-rod ends (and Heim joints) and limiting straps. These parts are “consumables” and designed to wear as a normal part of their duty cycle, therefore they are not considered defective when worn. The aforementioned products are warrantied separately against defects in workmanship, for 60 days from the date of purchase. As a condition of warranty validation, respective Cognito suspension components must be installed as a complete system (not combined with non-Cognito hardware or ancillary parts). Any substitutions or omission of required components will void the warranty. Some minor cosmetic wear and imperfections may occur to parts during shipping, which is not covered under this warranty. This limited warranty does not apply to any components that have been subject to collision damage, negligence, alteration, abuse, or misuse, and coverage does not extend to products manufactured by third-party companies. We reserve the right to supersede, discontinue, or change the design, finish, part number and/or application of Cognito parts when deemed necessary, without notice.
2.6 RETURN POLICY. Cognito has a no refund, no return policy. Under special circumstances and in the sole discretion of Cognito, returns might be accepted with prior written approval and a Return Merchandise Authorization (“RMA”) number designated by Cognito. To obtain an RMA, please follow the steps set forth in Section 2.5. Cognito will not accept returns that do not have an RMA clearly written on the return packaging. If Cognito accepts a return, it will credit your account upon delivery of the product to Cognito’s designated facility for the product cost only. All returned products must be shipped freight prepaid. Each product returned is subject to a 25% restocking fee. No returns will be accepted after 30 days upon receipt of the product.
2.7 PROCEDURE FOR WARRANTY CLAIMS & RETURNS. Cognito will not accept any warranty claims or returns without an RMA number. To obtain an RMA number, fax or email your proof of purchase (invoice or packing slip showing where and when you purchased, and the invoice or sales order number) to 661-588-8295 or info@cognitomotorsports.com, along with a short, written description of the problem and a request for an RMA number.
You will receive a response within three business days with an RMA number or a request for more information needed prior to issuing an RMA. Once you receive an RMA number, ship only the component in question to Cognito with the RMA number clearly marked on the box and the shipping label. If the product arrives with no RMA number marked on the OUTSIDE of the box on or next to the shipping label, it will be refused. You should package the product carefully and return ship with tracking to:
Cognito Motorsports, Inc.
34935 Flyover Court
Bakersfield, CA 93308
Phone: (661) 588-8085 or 1-866-426-4648
For warranty claims, Cognito will inspect the product received with an RMA number within 10 days to determine whether the warranty covers the product. If the product shows neglect, abuse, or damage from shipping, the warranty may not cover the product.
2.8 PRODUCT CONSUMER SAFETY AND WARNING. The installation of the suspension products kit will modify the suspension of your vehicle and may cause it to handle significantly different than a factory-equipped vehicle. Installing larger tires with modified suspension and increased ground clearance will significantly alter the handling characteristics of the vehicle and may result in increased braking distances as well as changes in vehicle maneuverability and handling compared to the factory equipped vehicle.
FAILURE TO OPERATE YOUR VEHICLE SAFELY MAY RESULT IN INJURY OR DEATH!
Failure to familiarize yourself with new suspension and handling characteristics can lead to loss of control, which can cause an accident or serious injury. Become familiar with the operation characteristics in a controlled environment, preferably one free of rough terrain and other vehicles. Practice operation of the new suspension system by driving at slow speeds and making normal operational turns. Avoid higher speed operation and turns until fully familiar with the new operational characteristics. As with any vehicle, extreme caution and care must be used to prevent loss of control or roll-over during sharp turns or abrupt maneuvers. Operating your vehicle in such way as to cause it to jump, slide, skidding sideways, or fishtail, can increase the chances of roll over. Always wear seat belts and drive safely, recognizing the reduced speeds and specialized driving techniques required.
This suspension system will not strengthen nor reinforce the stock frame of the vehicle, nor will it increase rollover protection. It is necessary to periodically inspect all suspension and drive train components for tightness of fit or any damage. Installation of these parts will modify the height of the vehicle and may raise the center of gravity. Altered height modifications and off-road operation may increase your vehicle’s susceptibility to roll over conditions and may cause serious injury or death. Many states regulate the height modification to vehicles. Check the laws in your state for exact specifications. Height modifications may affect the reaction, ride, handling, and wear factor of your vehicle’s components. The amount of lift allowed and how the lift can be achieved varies greatly. Several states offer exemptions for farm and commercial registered vehicles. It is the vehicle owner’s responsibility to check state and local laws to ensure that their vehicle is compliant with state law.
Do not drive your vehicle unless you are familiar with its unique handling characteristics and are confident of your ability to maintain control under all driving conditions. Some modifications and combinations of modifications are not recommended, unsafe, and may not be permitted in your state. Consult your vehicle owner’s manual, the instructions accompanying this product, and your state laws before undertaking these modifications. The owner of the modified vehicle and the qualified mechanic required to install this product are responsible for the legality and safety of the vehicle being modified.
2.9 ACCEPTANCE OF GOODS. Upon your receipt of shipment, you must immediately inspect the product. Unless you provide Cognito with written notice of any claim or shortages of or defects in the product, including without limitation any claim relating to quantity, weight, condition, loss, or damage thereto, within five days after receipt of such shipment, such product will be deemed finally inspected, checked, and accepted by you.
2.8 DELIVERY. Unless otherwise agreed in writing, all shipments are made F.O.B. Shipping Point. Cognito will determine the point of origin of shipment. Buyer bears the cost of shipping. Cognito will use its own discretion in choice of carrier and method of packing. Cognito will not be responsible for insuring shipments unless specifically requested by you, and any insurance so requested will be at your sole expense. Any delivery date quoted to you is only an estimate based on present scheduling requirements. Cognito will have the right to make partial deliveries and to be paid, pro rata, for the products so delivered notwithstanding the existence of a specific delivery schedule which is stated to be of the essence, nor of the fact that any partial delivery is made in advance of such schedule. Cognito reserves the right, with respect to each delivery, to make deliveries in installments. All such installments may be separately invoiced and paid for when due, without regard to subsequent deliveries.
2.9 DELAYS. Unless expressly specified to the contrary, products in stock will be shipped immediately, and products not in stock will be shipped as soon as possible. However, all shipping dates are approximate, and are based upon current availability of materials, present production schedules, and prompt receipt of all necessary information. When an order exceeds the quantity of products in stock, backorders are created automatically. All backorders are left open until fulfillment is possible, unless expressly cancelled by you in writing prior to shipping. Cognito will not be liable for any damage, loss, fault, or expenses arising out of delays in shipment or other nonperformance of these Terms and Conditions caused by or imposed by (i) strikes, fires, disasters, riots, terrorist act, or acts of God, (ii) acts of buyer, (iii) shortages of labor, fuel, power, materials, supplies, transportation, or manufacturing facilities, (iv) governmental action, (v) subcontractor or supplier delay, including failure by subcontractor or supplier to make timely delivery, or (vi) any other cause or condition beyond Cognito’s reasonable control. In the event of any such delay or nonperformance, Cognito may, at its option and without liability, cancel all or any portion of the contract and extend any date upon which any performance hereunder is due.
2.10 TITLE AND RISK OF LOSS. Title to any product sold and risk of loss of such product passes to you upon delivery by Cognito to a carrier, and you must make any claims for losses or damage directly to the carrier.
2.11 TAXES. Any sales, use, or similar taxes, export or custom charges, tariffs, fees, or other levies, taxes, duties, governmental charges, or surcharges now or hereafter imposed under any present or future law in connection with the production, sale, delivery, use, or proceeds of the product, including without limitation any equipment, accessories, and attachments (including replacements thereof or spare or replacement parts thereof), any installation, repair, maintenance, and instructional services, and any processes or know-how (whether patentable or otherwise) and software, will be payable by you, and if such taxes or fees are paid or are required to be paid by Cognito, the amount thereof will be added to and become part of the price payable by you, unless you provide Cognito with a valid tax exemption certificate.
2.12 TERMINATION, CANCELLATION, AND CHANGES. Except as otherwise provided herein, orders cannot be terminated, cancelled, or modified, or shipment deferred after acceptance of your order by Cognito, except with Cognito’s written consent and subject to reasonable charges for expenses incurred and work executed by Cognito. You will be obligated to accept any portion of the Good shipped or delivered by Cognito pending Cognito’s written approval of cancellation.

Q: GENERAL PROVISIONS

3.1 AMENDMENT OF TERMS. Cognito may, at its discretion, unilaterally amend these Terms and Conditions at any time by posting the amended terms and condition on Cognito’s website. You may always review the most updated version of the Terms and Conditions by checking this website. By continued use of the Cognito’s website or for purchases made after an amendment to the Terms and Conditions, you agree to be bound by and to abide by such amended terms.
3.2 INDEMNIFICATION. You agree to defend, indemnify, and hold Cognito and its affiliates, employees, contractors, officers, and agents harmless from any dispute which may arise from your breach of these Terms and Conditions, including any and all claims and expenses, including attorneys’ fees and court costs related to such breach.
3.3 NO WAIVER. The failure of either party to insist upon or enforce strict performance by the other party of any provision of these Terms and Conditions will not be construed as a waiver of any provision or right.
3.4 SEVERABILITY. If any provision of these Terms and Conditions is or becomes invalid, illegal, or unenforceable in any respect, the validity, legality, and enforceability of the remaining provisions contained herein will not be affected thereby.
3.5 ASSIGNMENT. These Terms and Conditions will be binding upon and will inure to the benefit of the successors and assigns of the parties provided, however, that you may not assign or transfer a purchase order/contract, in whole or in part, except upon the prior written consent of Cognito.
3.6 DISPUTE RESOLUTION BY BINDING ARBITRATION. Please read this carefully. It affects your rights. Most customer concerns can be resolved quickly and to the customer's satisfaction by calling Cognito at (661) 588-8085 or 1-866-426-4648. In the unlikely event that Cognito is unable to resolve a complaint you may have to your satisfaction (or if Cognito has not been able to resolve a dispute it has with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration instead of in small claims courts or courts of general jurisdiction.
Cognito and you agree to arbitrate all disputes and claims between us. This agreement to arbitrate is intended to be broadly interpreted
It includes, but is not limited to:
  • claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory;
  • claims that arose before this or any prior agreement (including, but not limited to, claims relating to advertising);
  • claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
  • claims that may arise after the termination of this Agreement.

References to "Cognito," "you," and "us" include any respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns. You agree that, by entering into this Agreement, you and Cognito are each waiving the right to a trial by jury or to participate in a class action. This Agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. This arbitration provision will survive termination of this Agreement.
A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute ("Notice"). The Notice to Cognito should be addressed to: Cognito Motorsports, Inc, 34935 Flyover Court, Bakersfield, CA 93308 ("Notice Address"). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought ("Demand"). If Cognito and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or Cognito may commence an arbitration proceeding.
The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by this Agreement, and will be administered by the AAA. The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision are for the court to decide. The arbitration hearings will take place in Kern County, California. If your claim is for $4,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds $4,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. Each party to the dispute will contribute equally to the payment of the arbitrator’s fees, including administrative fees of the American Arbitration Association.
The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. YOU AND COGNITO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Cognito agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision will be null and void.
3.7 CONTROLLING LAW. This website is controlled and operated by Cognito in Bakersfield, California. These Terms and Conditions will be construed in accordance with the laws of the State of California without regard to any conflict of laws provision. In the event the arbitration clause referred to above is not enforceable, then any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of any state or federal court located in Kern County, California.
3.8 ENTIRE CONTRACT. These Terms and Conditions set forth the entire agreement and understanding of the parties hereto in respect to the transactions contemplated hereby and supersede any prior agreements, arrangements, and understandings relating to the subject matter hereof. These Terms and Conditions are not intended to confer upon any other person any rights or remedies hereunder. There have been no representations or statements, oral or written, that have been relied on by any party hereto, except those expressly set forth in these Terms and Conditions.